Ace368 Terms and Conditions — Please read before use

1 General Terms & Conditions

Ace368 is an online gaming platform serving users in Bangladesh and other countries. These terms and conditions form a legally binding agreement between ace368 and the user.

Ace368's terms and conditions, privacy policy, and responsible gaming policy together form the complete user agreement for ace368. These documents complement each other and should be read together.

Ace368 reserves the right to change, amend, or update these terms at any time. Continued use of ace368 after any changes constitutes acceptance of the revised terms.

2 Account Registration & Accuracy of Information

You must provide accurate and complete information when creating an ace368 account. Providing incorrect or false information may result in account termination and forfeiture of your balance at any time.

• Each individual may open only one ace368 account.
• Opening multiple accounts from the same device, IP address, or payment method is prohibited.
• The name, phone number, and date of birth provided at registration will be used for KYC verification.
• If you need to update your account information, please contact the ace368 support team.
• You are solely responsible for the security of your account.

3 Age & Eligibility Requirements

Ace368 strictly prohibits minors from gaming. You must be at least 18 years old to create an account and play on ace368.

• By registering, you confirm that you are 18 years of age or older.
• Ace368 may request a government-issued ID for age verification at any time.
• Citizens of countries where online gaming is prohibited by law are not permitted to use ace368.
• Ace368 employees and their immediate family members are not permitted to play on ace368.

Providing false information about your age will result in registration cancellation and forfeiture of all deposited funds. ace368 is committed to child protection and will immediately report any suspected underage gaming to the relevant authorities.

4 Deposit & Payment Policy

Deposits to ace368 must be made using approved payment methods including Mobile Banking, Nagad, and Rocket. ace368 only accepts deposits from payment accounts registered in your own name.

• The minimum deposit amount is BDT 200.
• Deposits made in a third party's name will be cancelled.
• Once a deposit is successful, it is typically credited to your account within 15 minutes.
• If your deposit is delayed for any reason, please contact ace368 support.
• Ace368 reserves the right to decline any deposit.
• If money laundering or the use of illegal funds is suspected, the transaction will be blocked immediately.

5 Withdrawal Policy & Process

Your KYC verification must be completed before you can withdraw from ace368. Withdrawals can only be made to the same payment method used for the original deposit.

• The minimum withdrawal amount is BDT 500.
• Standard withdrawal requests are processed within 15 minutes to 24 hours.
• Withdrawals will be on hold until KYC verification is complete.
• Winnings derived from bonuses are subject to wagering requirements before withdrawal.
• Ace368 may place a temporary hold on any withdrawal for security verification purposes.
• If multiple withdrawal requests are pending at the same time, they will be processed in order.

Ace368 does not charge any fees for withdrawals. However, your payment service provider may apply their own charges, which are beyond ace368's control.

6 Bonus & Promotional Offers

All bonuses and promotional offers on ace368 are subject to specific terms and conditions. Each bonus has its own wagering requirements and validity period.

• The welcome bonus applies only to a new member's first deposit.
• If the required wagering is not completed after receiving a bonus, neither the bonus nor any earnings from it can be withdrawn.
• Multiple accounts belonging to the same person, or multiple members of the same household, may not claim the same bonus.
• If ace368 detects bonus abuse, the bonus and any associated winnings may be voided.
• Bonus offers are available for a limited time and may be modified or withdrawn at any time.
• Ace368 VIP members enjoy exclusive bonus benefits — visit the VIP page for more details.

7 Prohibited Activities & Conduct

The following activities are strictly prohibited on ace368. Violations will result in account closure and forfeiture of your balance.

• Using any software, bot, or automated system to play on ace368.
• Manipulating or exploiting technical vulnerabilities to influence game outcomes.
• Attempting unauthorized access to or attacks on ace368's servers or network.
• Using ace368 for money laundering or any other illegal purpose.
• Stealing or using another user's account information without authorization.
• Spreading false or misleading information about ace368.
• Claiming bonuses from multiple accounts belonging to the same person.

8 Account Suspension & Closure Policy

Ace368 may temporarily suspend or permanently close an account without prior notice in the following circumstances.

• Violation of these terms and conditions.
• If false or fraudulent information is found during KYC verification.
• When suspicious or unusual transactions are detected.
• If multiple accounts belonging to the same individual are detected.
• At the request of law enforcement authorities.

Users may also voluntarily close their account at any time through ace368 support. It is recommended that you withdraw your balance before closing. Any unused balance remaining after account closure will be returned within 30 days; however, bonus funds will be forfeited.

9 Responsible Gaming

Ace368 is committed to responsible gaming and helps users build healthy gaming habits. Always treat gaming as entertainment, not as a way to make money.

• Ace368 allows you to set daily, weekly, or monthly deposit limits.
• You can activate a cooling-off period to take a break from gaming.
• If needed, you can lock your account for a set period through self-exclusion.
• If you notice signs of gaming addiction, please contact ace368 support.

10 Privacy & Data Protection

Ace368 uses the highest level of technology to protect your personal information. Your data is collected, used, and stored in accordance with our privacy policy.

• Ace368 does not sell your personal information to any third party.
• Information may be shared if required by law or at the request of a regulatory authority.
• Ace368 uses cookies — see our privacy policy for full details.
• To request deletion of your data, please contact ace368 support.

To read ace368's full privacy policy Privacy Policy Visit the page.

11 Dispute Resolution Process

If any dispute arises between ace368 and a user, the first step is to seek resolution through the ace368 support team.

• Disputes must be submitted to ace368 support in writing with full details.
• Ace368 typically resolves disputes within 7 business days.
• If your issue is not resolved through support, you may escalate your complaint to ace368's licensing authority.
• In disputes regarding game results, server logs will be considered final and conclusive evidence.

Ace368 is committed to resolving all disputes in a fair and transparent manner. Our goal is to ensure a positive experience for every member.

12 Terms Changes & Contact

Ace368 may update these terms and conditions at any time. For significant changes, ace368 will notify members via their registered email or SMS.

• Continued use of ace368 after any changes to the terms and conditions will be considered acceptance of the updated terms.
• Visit this page regularly to stay updated on the latest version of our terms and conditions.
• For any questions regarding these terms, please contact the ace368 support team.